It’s challenging to find a remedy for a problem that you don’t even know exists, but this could lead to expensive or disastrous repercussions later on. Although not every product or service that hits the market is a matter of life and death, sometimes, it pays to be attentive to these small details.
For instance, if you’re managing an e-commerce platform that caters to upwards of a hundred people every day, you have to be on top of your system performance because not doing so can lead to a loss in customers over time. And that means that you will produce less revenue instead of increasing it.
If you’re not sure how your current software system is performing, you’re not alone. There are plenty of business owners who struggle to grasp what poor system performance means and how they can gauge it. Luckily, you’ve come to the right place. Here are five signs of poor performance that you should look out for:
Outdated Technology
One of the biggest advantages of modern software solutions is that they’re no longer hosted on-site. Most SaaS products are cloud-based, and therefore, receive the necessary updates and fixes whenever the software provider makes changes to the products. However, this will be difficult if the software you have still relied on is outdated technology.
This is because you’ll have to manually configure the software every time there’s a new update, which can be easily overlooked when you’re juggling a lot of tasks. Eventually, this can lead to poor system performance because of missed fixes and updates, which can take a toll on your overall productivity.
Vulnerability to Cyberattacks
Nowadays, no one is safe from the watchful eyes of cybercriminals. Individuals, organizations, and businesses alike all have to deal with protecting their data from being stolen or sold on the dark web. Plus, this is especially important to prioritize because most businesses have already moved to the online landscape.
That’s why you should make sure to pay attention to your current cybersecurity measures in place. If you’ve already dealt with a cyber-attack before, then you should be even more prepared to handle matters the next time. But it won’t hurt to conduct regular network automation testing just in case.
Frequent System Errors
The entire point of using modern software solutions is to make your day-to-day operations that much easier. However, if you’re constantly met with system errors that lead to downtime, it would affect your productivity throughout the day and affect the experience of the users depending on your business.
This means that poor system performance can negatively affect your bottom line because it can push your existing clients to support a business that can provide what they need when you aren’t. So, if you’re experiencing frequent system errors and losing profits in downtime, consider doing an overhaul.
Poor Customer Satisfaction
A business is nothing without its customers. That’s why your customer experience and satisfaction should always be at the top of your priorities, especially when it comes to managing your system performance. This is because if your business fails to deliver the service or product that you promised, you can lose potential customers along the way.
So, make it a point to focus on improving your customer experience and satisfaction on varying levels. For instance, you can test the ease of use for your online platforms and see which areas still need improvement. Or you can ask your customers for direct feedback regarding their dissatisfaction with your services.
Limited Load Capacity
The thing with online businesses is that it’s more accessible to the users. There could be less than 10 users at a time, but there could also be more than a hundred depending on the products or services that you’re offering. That’s why it’s important to make sure that your software can handle that many users simultaneously.
However, if you’re experiencing server crashes and downtime when there’s an influx of users, it could be a sign that your system isn’t performing well. The limitations of your online platform can hinder your potential profits and drive customers to find other businesses that can provide for their needs, which will hurt your sales.
Maintaining the safety and security of your software solutions is key to your business’s success. You can’t just launch your software and leave your success up to chance; you must conduct regular maintenance sessions to make sure that everything is working perfectly. This way, you’ll know that you’re on top of your steady climb to success.
